Frequently Asked Questions
Does SmartBP measure blood pressure?
No. SmartBP allows you to record, track and analyze trends in your blood pressure. You can either manually enter your records or use a blood pressure monitor to sync with SmartBP through Apple Health or a SmartBP® connected Blood Pressure Monitor. SmartBP alone does not measure blood pressure. You need a separate blood pressure monitor to measure blood pressure. Make sure that the blood pressure monitor you select meets your country's regulatory requirements (e.g. US FDA, EU MDR, etc.).
Is SmartBP free?
Yes. You can download SmartBP for free on both Apple and Android devices. You can upgrade to premium version anytime. The premium version requires a subscription and includes features such as Apple Watch integration, Print or Share PDF Reports, iPhone / iPad direct wireless sync, SmartBP Cloud sync, advanced analysis features, import/export files to Dropbox and Google Drive, and of course no Ads.
Can SmartBP sync with wireless blood pressure monitors?
SmartBP can sync with any blood pressure monitor that connects to Apple Health or Google Fit. Here is an example of the data flow is shown below for an Omron blood pressure monitor on an iOS device. The exact data flow depends on your device and its ability to sync with Apple Health.
How do I sync with Apple Health?
You can sync with Apple Health or Google Fit for free from the History screen. See screenshot below:
How do I sync between my iPhone, iPad, Android or any other mobile devices?
There are a couple of ways you can sync between your mobile devices:
Sync through SmartBP Cloud
Direct sync between iPhone and iPad through WiFi or Bluetooth without going through Cloud
For users who do not want to share their data in the cloud, we provide an option to sync between iPhone and iPad directly. You should have the premium version of SmartBP running on both devices. After making a purchase on one device, you are NOT charged again for the app on another device. Go to the More section of the SmartBP and select "Restore Purchase". You will only be charged once and not twice. You restore your purchase for free.
First set one device to receive from the more section of the app. Then on the other device, from history screen, select your data and tap on the share icon and select share with nearby iPhone and iPad. See screenshots below for more information.
Note that data needs to be pushed manually each time you want data to sync between these devices. If you want data to automatically sync, SmartBP Cloud is recommended.
I'm unable to save my recordings
After entering your blood pressure measurements, you should tap on done button on the data entry keypad. This takes you to the screen to enter your notes. Here you will find the save button. Pressing this button saves your record. If you do not press the save button, the record does not save. See the red circles in the below screenshot guidance:
I'm unable to find my saved recordings
Are you sure you saved your record (see above "I'm unable to save my recordings")? If you are certain you saved your recordings, go to the History screen and make sure you have selected the "All" tab and make sure there are no filters applied. See the red circles in the below screenshot guidance:
I purchased the premium version but I still see ads and the app has not upgraded
Go to the more section of the app and here select "Restore Purchase". You are not charged again when you restore purchase.
I can't use the SmartBP watch app even though I upgraded to premium
Restart your watch, the SmartBP watch app should automatically upgrade. Make sure you have the premium version of SmartBP running on your phone. If not, go to the more section of the app and here select "Restore Purchase". You are not charged again when you restore purchase.
Does SmartBP automatically backup my data?
Can I modify my records or back date/time?
Yes. You can modify the records, including date, time, notes, tags and blood pressure information. You can change existing records from History screen by tapping on the record and while entering your blood pressure in the home screen, you can back date/time to any desired date/time.
How do I share records?
You can share your records from the History screen. See screenshot below.
How do I import multiple records?
Send a CSV file from the SmartBP app History screen to your e-mail address. Open this CSV file in Excel and add your data to this file (date/time, systolic, diastolic and pulse).
Make sure you format the date/time in m/d/yy h:mm (See screenshot below)
Now drag this file to the files folder on your phone (free) and select the import option from the history page in SmartBP (you will find this option when you tap on the curled arrow in the bottom of the history page).
Another option requires an upgrade but it is much easier and faster to import your records. Add at least one record and then go to History screen, select your data and tap on the cloud option. Here choose export to Google Drive / Dropbox. A folder will be created and a CSV file will be uploaded. Now modify this exported file and populate it with all your data and save it as a separate CSV file in the same folder. Then go back to SmartBP and import the newly created CSV file.
How do I delete a record?
In the History screen, select a record that you want to delete. A thrash bin will appear on top of the screen. Selecting this will delete the record. Note that once you delete a record there is no way of retrieving the record.
What does my Blood Pressure Mean?
Within SmartBP , you can select Blood Pressure Classifications based on 2017 ACA/AHA, 2018 ESC/ESH or set customized blood pressure ranges by changing the color code, limit value ranges and descriptions based on your doctor's recommendation. Note that the classification is intended as a guide and not a mandate. Therefore, discuss with your doctor before using the limits.
How do I customize the limit value table?
Within SmartBP you have the option of choosing classification based on 2017 ACA/AHA, 2018 ESC/ESH or creating your own custom limits with category descriptions, limit values and color codes. To create your custom classification, go to More section of the app, select limit values and select Custom. Tap on any fields to modify it.
Can I add multiple users to a single app/device?
Yes. You can add up to 10 users on a single app/device on iPhone. Adding multiple users requires a one time in app purchase.
How to add widgets?
Is my data safe and secure?
To ensure SmartBP stays in compliance with HIPAA and GDPR, we are actively monitored by Vanta.
The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
For hospitals or clinics, if you would like a copy of our trust report, please email us at firstname.lastname@example.org
We offer an optional premium paid service ("SmartBP Cloud Sync") that allows you to back up your Health Data outside your Device and allows you to access this Health Data on multiple devices, including iOS phones, tablets and Android devices. We do not sell your Health Data.
We may partner with Academic Institutions or other Research Centers to help them recruit you for Health Research Studies. We may use Your Usage Data to determine if you qualify for a study but You decide if you would like to participate in the study or not. To enroll in any Studies, you must first review and sign an informed consent and authorization form (if applicable) ("Informed Consent") for the Study.
We also use Google Firebase and Yahoo Flurry analytics. These analytics platforms helps us understand usage of our app. For e.g. How many of our app users are actively using the charts within the app? This helps us prioritize what features we need to work on. We have no way of associating the usage data at an individual level. You can opt-out of these 3rd party services.
Are healthcare professionals involved in the development of SmartBP?
Yes, SmartBP is designed and built based on inputs from healthcare professionals around the world.
How do I request a refund?
If you are using an Apple device, for refunds, you need to contact Apple directly. We do not control transactions as these are made directly between you and Apple. Here is a link from Apple on how to request refunds.
If you are using an Android device, send us an email on email@example.com with your purchase invoice details and we will cancel the purchase.
How do I cancel my subscription?
You can do this on your own quite easily. Follow these links for iOS and Android (as applicable) for guidance on how to unsubscribe. We will not be able to do it for you as the transaction is between you and Apple or Google.
What is blood pressure? Educational resources and more
For information on blood pressure go to https://www.smartbp.app/learn
You can also subscribe to our Free newsletter where we curate news, articles and our live Q&A videos with health experts on topics related to blood pressure. Go to https://www.smartbp.app/newsletter
Questions regarding Blood Pressure Monitors and other devices that connect to SmartBP App
See our web-store product page FAQ for more information: https://smartbpmonitor.myshopify.com/products/smart-blood-pressure-monitor
How can I support you?
Over the years we are truly humbled by all the love of our users and are always striving to give each and every user our very best because you give us purpose in what we do every day. Here are some ways you can support us:
1) Feedback: Give us feedback on how we are doing. Every input of yours makes a difference in helping us push the envelope and be the best blood pressure app. We value your inputs. Email us with your suggestions and feedback.
2) Reviews and Ratings: Your 5 star rating and review helps us grow and makes a significant impact for us.
3) Subscribe to the Premium Version: Your subscription keeps us in business and helps us add new features and fix bugs and issues. Yes, we all prefer a one time payment vs. a subscription, but given that software updates to devices, OS versions and 3rd services is dynamic, we need your support to help us build, test and ensure nothing breaks. It's really not possible for us to provide our app for a one time fee and expect us to support the app perpetually as each year there are so many updates to all the underlying software and services and we need to always stay on top of it.
4) Become a beta tester: We are always adding new features, fixing bugs and pushing updates, and sometimes things break. It's not that we didn't test before pushing the updates. We always thoroughly test before pushing any updates. But given, the proliferation of different devices, SW versions, OS versions, language localizations, 3rd party services, etc., things can break for certain users. Therefore, if you sign up to become a beta tester, we can send you builds to identify any issues and ensure that when it is released to the public, it will work. From time to time, we may offer discounts and special offers to beta testers. For example, we are now offering our smart blood pressure monitors for a 20% discount for users who sign up as a beta tester.
5) Tell your doctor, nurse, family and friends about us: If your doctor or nurse sees you are happy with SmartBP, chances are they will ask their patients to use it. Spread the word about us with your friends, family!
Thanks for the reading the above 5 ways of supporting us. You are a super kind person, 🙏 thank you so much for your love and support!! Let us know if you have any questions. Peace ✌️ AND Love ❤️